SHIPPING & RETURNS
Discreet Shipping & Billing
All orders are processed and shipped within 48 hours (in stock items only, check the item status on the product page) during the business week. Ship times are from 1 to 7 business days, depending on your location. Most parts of Ontario and Quebec get next day delivery. Keep in mind that weekends and holidays, are not considered business days by xToysMart, or our shipping partners.
Standard Shipping will take 1-7 Business Days
Discreet shipping is important to many of us. The shipping label will read IXPRESS GROUP, which is our parent company. Your credit card or Paypal account will be charged under the name IXPRESS GROUP as well.
Return & Exchange Policy
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
vibrators and dildos
anal toys, beads and plugs
cock and ball devices, cock rings and cock sleeves
gags and ropes
lingerie and men's wear
Lubes, massage oils, condoms, and body paints are also not returnable.